Refund policy

At BJALIN, our priority is to ensure that every client receives products that meet the highest standards of craftsmanship and quality. By completing a purchase on our website, you agree to the terms and conditions outlined in this Return & Refund Policy.

1. General Principles

All items undergo strict quality control before dispatch.
Returns and refunds are strictly limited to cases of proven defect or damage during manufacturing or transit.
Due to the exclusive nature of our products, we do not accommodate returns based on preference, change of mind, or sizing issues.

2. Eligibility for Return or Refund

A request may be submitted only if:

The item received is damaged, defective, or significantly inconsistent with the order placed.
The client contacts BJALIN within 7 calendar days from the date of delivery, providing clear photographic evidence of the defect/damage.
The item remains unused, unworn, and in original packaging.

Requests that do not comply with these conditions will not be processed.

3. Refund Process

Once your request is validated and approved, BJALIN will initiate a refund to your original method of payment.
Refunds are generally completed within 7–10 business days, subject to your bank or payment provider.
BJALIN reserves the right to reject or partially approve refund requests if evidence is insufficient or if the product fails to meet the stated conditions.

4. Replacements & Exchanges

In cases where a product is defective or damaged, BJALIN may, at its sole discretion, offer a replacement of the same item at no additional cost.
Exchanges for reasons unrelated to damage or defect (including size selection errors) are not permitted.

5. Shipping & Liability

Customers are responsible for return shipping costs unless the return is due to an acknowledged defect or error on our part.
BJALIN is not liable for any loss or damage occurring during return shipment; proper packaging and a traceable shipping service are required.