Shipping policy

At BJALIN, we are committed to delivering your order safely and within the timeframes stated in this policy. By placing an order, you agree to the following terms:

1. Processing Time

  • Orders are processed within 2 to 5 business days from the date of purchase.

  • During high-demand periods, processing may take longer. Customers will be notified if significant delays occur.

2. Delivery Time

  • Estimated delivery timeframe is 10 to 30 business days, depending on the destination and external factors.

  • These are estimates only, and BJALIN cannot guarantee exact delivery dates.

3. Shipping Costs

  • Currently, BJALIN offers free shipping on all orders.

  • Shipping fees may be introduced in the future, and any changes will be updated on this page prior to implementation.

  • Customers remain responsible for any customs duties, import taxes, or additional fees imposed by the destination country.

4. Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking details.

  • BJALIN is not responsible for delays, tracking errors, or service disruptions caused by third-party carriers.

5. Delays and Unforeseen Circumstances

  • Delivery may be delayed due to customs clearance, strikes, natural events, or carrier delays.

  • BJALIN is not liable for such delays but will assist customers with updates whenever possible.

6. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery (or expected delivery) at: Support@bjalin.com

  • Claims must include your order number and photographic evidence if applicable.